Terms and conditions

General Terms and Conditions of Service (Booking)

UAB "DharmaDEMO" (test / sample document — see note at the end of the document)

Last updated: 2026-08-10

1. General Provisions

1.1. These General Terms and Conditions of Service (hereinafter — Terms) set forth the procedures for booking, payment, cancellation, and provision of accommodation services, as well as the rights, obligations, and liabilities of the parties when a reservation is made via the website dharma.revoo.lt (hereinafter — Website), managed by UAB "DharmaDEMO" (hereinafter — Service Provider, we, us).

1.2. The Terms apply to every individual or entity making an accommodation reservation on the Website (hereinafter — Guest, You), regardless of whether the booking is made on behalf of a natural or legal person.

1.3. By making a reservation, You confirm that You have read, understood, and agreed to these Terms and the Privacy Policy of the Website.

2. Definitions

• Property — accommodation premise (room, apartment, etc.) available for booking on the Website.

• Reservation — a request submitted by the Guest via the Website and confirmed by the Service Provider to accommodate the Guest at the selected Property for a specified period.

• Parties — the Service Provider and the Guest collectively.

• Invoice — a payment document issued by the Service Provider to the Guest for the services rendered.

3. Formation of Reservation and Entry into Force of Agreement

3.1. A Reservation is formed once the Guest selects a Property on the Website, specifies check-in and check-out dates, number of guests, desired additional services, and submits the required contact and (if applicable) legal entity details.

3.2. The Reservation agreement between the Parties is deemed concluded when the Service Provider confirms the booking in writing (via email). Until confirmation, the booking is considered preliminary and does not obligate the Service Provider to provide the Property.

3.3. Bookings can be made up to 365 days in advance and for a minimum stay of 1 night, unless specified otherwise for a specific Property.

3.4. The Guest must provide accurate and correct data. The Service Provider is not responsible for consequences resulting from incorrect information provided by the Guest.

3.5. When booking on behalf of a legal entity, the Guest confirms having the necessary authority, and that the provided company details (name, code, VAT number, address) are correct — these will be used to issue the invoice.

4. Price and Payment Terms

4.1. The final booking price is displayed prior to confirmation and includes the Property rate for the selected number of nights and chosen additional services. The price includes applicable VAT (currently 21%), if the Service Provider is a VAT payer.

4.2. A city (local tourist) tax may be added to the total amount if applicable in the Property's municipality — it is specified separately during checkout or upon arrival.

4.3. Unless specified otherwise, payment must be completed within 3 days of confirmation via bank transfer or another method indicated on the Website. Failure to pay within the specified deadline entitles the Service Provider to cancel the reservation.

4.4. In certain cases, an advance payment (deposit) may apply, the amount and terms of which will be specified during booking confirmation.

4.5. Upon full payment of the reservation amount, the Service Provider will issue a VAT invoice (or a regular invoice if the Service Provider is not a VAT payer) to the Guest.

5. Cancellation and Refund Policy

5.1. The Guest has the right to cancel the reservation free of charge if done no later than 7 days prior to the scheduled arrival date.

5.2. If cancelled later than the specified deadline or in the event of a no-show, the Service Provider reserves the right to charge a cancellation/no-show fee according to the conditions stated on the Property page or booking confirmation.

5.3. Refundable amounts (where applicable) will be transferred to the bank account specified by the Guest within a reasonable period, not exceeding 14 days from the cancellation confirmation.

5.4. The Service Provider reserves the right to cancel a reservation due to unforeseen circumstances (e.g., technical condition of the Property, force majeure), notifying the Guest in advance and providing a full refund or offering an alternative Property.

6. Key Stay Terms

Term

Value

Check-in

from 15:00 to 22:00

Check-out

until 11:00

Minimum guest age (unaccompanied)

18 years

Children under

3 years stay for free

Quiet hours

22:00–07:00

Pets

according to specific Property rules

Parties / events at the Property

according to specific Property rules

Specific terms for each Property (pet policies, parties allowed, extra guest fee, etc.) are specified in the Property description and booking confirmation; they may differ from the general values stated in this section.

7. Guest Obligations

7.1. The Guest undertakes to:

• Use the Property for its intended purpose, observe the house rules and public order;

• Respect the peace of other residents/neighbors, especially during quiet hours;

• Not exceed the number of guests specified in the reservation without prior agreement;

• Indemnify any damage caused to the Property or its inventory due to the fault of the Guest or accompanying persons;

• Leave the Property in an orderly condition according to the check-out guidelines.

7.2. The Service Provider has the right to terminate the Guest's stay without compensation if the Guest grossly violates these Terms, poses a threat to the safety or property of others, or breaches public order.

8. Additional Services

8.1. When selecting a Property on the Website, the Guest may order additional services (e.g., breakfast, extra cleaning, transfers, etc.), the prices of which are listed separately and included in the final reservation total.

8.2. Unless specified otherwise, additional services are subject to the same cancellation and refund terms as the reservation itself (see Section 5).

9. Rights and Duties of the Service Provider

9.1. The Service Provider undertakes to provide the Property matching the description on the Website for the period specified in the reservation.

9.2. The Service Provider reserves the right to change Property prices, list of additional services, and these Terms for future reservations — confirmed bookings remain subject to the terms in force at the time of confirmation.

9.3. The Service Provider undertakes to protect the personal data provided by the Guest in accordance with the Website's Privacy Policy.

10. Liability

10.1. The Service Provider is not responsible for personal items left at the Property during the stay, unless the loss or damage occurred due to the Service Provider's fault.

10.2. The Parties are liable for damages caused to the other Party through their fault in accordance with the legislation of the Republic of Lithuania.

10.3. The Service Provider's total liability shall in any case not exceed the actual amount paid by the Guest for the specific reservation, except in cases of intent or gross negligence.

11. Force Majeure

11.1. The Parties are released from liability for non-performance of obligations if caused by circumstances beyond their control and reasonable foresight at the time of contract execution (natural disasters, decisions of state authorities, war, epidemics, etc.).

11.2. A Party must notify the other Party immediately upon the occurrence of such circumstances.

12. Personal Data

The Guest's personal data is processed in accordance with the Website's Privacy Policy, which can be accessed on the Website.

13. Complaint Handling

13.1. Complaints regarding the quality of services provided may be submitted in writing by the Guest using the contact details provided in Section 16.

13.2. The Service Provider will respond to the received complaint no later than within 14 days of receipt.

14. Dispute Resolution

14.1. All disputes arising from or related to these Terms shall be resolved through negotiation.

14.2. Failing an amicable agreement, disputes shall be settled in accordance with the law of the Republic of Lithuania, and consumer disputes via the State Consumer Rights Protection Authority of Lithuania or through the Online Dispute Resolution (ODR) platform (ec.europa.eu/consumers/odr).

15. Final Provisions

15.1. These Terms are governed by the law of the Republic of Lithuania.

15.2. If any provision of these Terms is deemed invalid, it shall not affect the validity of the remaining provisions.

15.3. The Service Provider reserves the right to unilaterally amend these Terms by publishing the updates on the Website along with the updated date.

16. Contacts

UAB "DharmaDEMO"

Company code: 124567 4989

Email: info@dharma.revoo.lt

Address: Birutės g. 1, Lithuania